Privacy policy

What we collect

• Account details. When you create an account: your name, email address, company or builder name, and a password. Passwords are handled by our sign-in service and stored only in hashed form; we never see them. If you sign in with Google, we receive your name and email address from that account. Staff logins also have a username set by a manager.
• Price and pickup requests. The “Get a price” and “Request a pickup” forms ask for your company, contact name, phone number, email, the community or address, phase or lots, how many blox, dates, and any notes you add. The price form also asks what kind of customer you are and how you heard about us. Your phone number only comes to us through these forms. To stop spam, we keep a scrambled, one-way code made from your internet (IP) address (a salted hash), never the address itself.
• Job sites and requests. Site names, addresses, phases and lots, blox counts, and the delivery, pickup and service requests made for them, with their history (who changed what and when).
• Photos and files. Photos and files you or our staff upload with a request, a pickup or a site, for example a site plan or a picture of where the blox are. They are kept in private storage that only signed-in people with access can open.
• Location of our staff on jobs. When a Utility Blox employee marks a job as on the way, arrived or done, the app records the time and, if their phone allows it, the phone’s location at that moment. We do not track customers’ location, and we do not track staff in the background.
• Notification settings. If you turn on notifications, we store the technical address your browser gives us for sending them (a push subscription), its encryption keys, and a short description of the browser or device, so we know where to send updates.
• Sign-in session. Your browser keeps a sign-in token so you stay signed in. We do not use advertising cookies.

How we use it

• To give you prices, schedule deliveries, pickups and service, and keep blox counts for each site.
• To show you and others at your company the status of your company’s requests and sites.
• To contact you about your request by phone or email.
• To send notifications you turned on, such as “scheduled”, “truck on the way” or “delivered”. Customers only get notifications about their own company’s requests. Notifications contain short status text and never include site notes.
• To email our own staff when a new price or pickup request comes in.
• To keep the app secure and stop spam and abuse.

Who can see it

Our staff can see requests, sites and photos so they can do the work. People linked to your company in the app can see your company’s requests and sites. Other customers cannot see your information.

We use these service providers to run the app, and they handle data only to provide their service to us:

• Lovable Cloud (built on Supabase): hosts our database, sign-in and file storage.
• Cloudflare: hosts and delivers the app.
• Google: “Continue with Google” sign-in (if you choose it); Google Maps, which turns a typed address into a map location and shows the map our staff use; and Google Fonts, which supplies the app’s lettering.
• Email (Resend or Gmail): delivers the emails we send to our staff about new requests.
• Your browser’s notification service (for example Apple, Google or Mozilla): delivers notifications you turned on. The message is encrypted on the way.

We may also share information if the law requires it.

We don’t sell your personal information.

How long we keep it

We keep account, site and request records while you use the app and as needed for our business records. Queued notifications are deleted after 30 days. When you delete your account, your login and personal details are removed as described below.

Delete your account

Signed in, go to Account (top menu) and choose Delete my account, then type DELETE to confirm. This removes your login, name, email, notification devices and company links right away. Requests, jobs, site records and photos that belong to your company stay with your company and with Utility Blox, without your name on them. You can also ask us to delete your account or your form details by email or phone (below).

Your choices

• You can turn notifications on or off for each device on the Account page, or in your phone’s settings.
• Staff can turn off location for the app in their phone’s settings; jobs are then saved without a location.
• You can ask us what we hold about you, or ask us to correct or delete it.

Children

The app is for builders, contractors and our staff. It is not meant for children under 13.

Changes

If we change this policy, we will update this page and the date at the top.

Contact us

Utility Blox LLC
811 N US Highway 41
Ruskin, FL 33570
Email: braian@kccoastalfl.com
Phone (24/7, calls only): (813) 517-0640
Website: utilitybloxrentals.com